Product Usage

1. Which software is compatible with your 3D templates?
   Our templates are designed for Blender. You will also need a photo editor, such as Photoshop, for texture editing or post-processing.
2. Can I use your templates for commercial projects?
   Yes, you can use our templates for both personal and commercial projects within the scope of the provided license.
3. Can I modify the 3D template?
   Yes, you can edit and customize the template in Blender to fit your needs.
4. What file formats will I receive with my purchase?
   All templates are provided in .blend format, and textures are available in standard formats such as PNG or JPG.

Purchasing and Downloads

1. How does the purchasing process work?
   Choose your template, add it to the cart, complete payment, and instantly access your files for download.
2. How long will I have access to my purchased template?
   Download access is available for 30 days from the date of purchase.
3. What should I do if I accidentally delete my purchased file?
   If it’s within 30 days of purchase, you can re-download the file using the link sent to your email. If the link has expired, contact us at sspmockups@gmail.com.
4. What payment methods do you accept?
   We accept credit cards, PayPal, and other popular payment methods.
5. What should I do if my payment doesn’t go through?
   If your payment fails, try another payment method or check if your card has sufficient funds. If the issue persists, contact us via email at sspmockups@gmail.com for assistance.

Returns and Support

1. Can I request a refund?
   Refunds for digital goods are not possible since they cannot be returned. Exceptions may be made in cases of technical issues with the file. Please contact support within 7 days of purchase.

Licensing and Restrictions

1. Can I share or resell a purchased template?
   No, sharing, reselling, or redistributing our templates is prohibited and against the law.
2. Are there any usage restrictions?
   You can use the template for personal or commercial purposes, but you cannot distribute it or use it in projects that violate the law.

Technical Questions

1. Are your templates suitable for beginners?
   Yes, our templates are beginner-friendly and can also be used by professionals.
2. What equipment do I need to work with your templates?
   A modern computer capable of handling 3D modeling is recommended for working in Blender.
3. What textures and materials are included with the template?
   All templates come with pre-configured materials and textures for a quick start.
4. Do you provide instructions for using the templates?
   Yes, each template comes with a brief guide or an accompanying video tutorial.

Contact and Support

1. How can I contact support?
   You can reach us via email at sspmockups@gmail.com or through the contact form on our website.
2. How long does it take to process my request?
   We aim to respond to inquiries within 3–5 business days.
3. Can I request a custom 3D template?
   Yes, contact us to discuss creating a unique project tailored to your needs.